Evaluation of Hotel Employees’ Satisfaction Using Ugc (User Generated Content)

Izdanje: International Scientific Conference on Information Technology and Data Related Research

DOI: 10.15308/Sinteza-2020-134-138

Oblast: Software and Information Engineering

Stranice: 134-138

Apstrakt:
Job satisfaction is correlated with employees on job performance, guest satisfaction and implicitly with financial performance of a hotel. Previous studies showed that employees’ satisfaction when published online can influence guests booking intentions. We argue that it can influence and that it should be used to facilitate the human resource management process and prevent high turnover rates which are characteristic for hospitality. User generated content created a space for hotel employees to share their satisfaction/dissatisfaction online with thousands of other jobseekers. This giant database could be used to improve working conditions, increase job satisfaction, and consequentially increase performance and guest satisfaction. This paper presents initial results from data collected from one of the most visited websites in the world glassdoor.com. In total, primary findings from more than 10.000 workers reviews were presented. Results show that culture and values and career opportunities are ranked as top variables that contribute to the overall job satisfaction. In addition, these two variables showed strong correlation with rating of senior management. This could be understood that employees their career opportunities and culture and values that prevail in organisation significantly associate with senior management.
Ključne reči: job satisfaction, hotel employees, user generated content.
Priložene datoteke:
  • 134-138 ( veličina: 252,43 KB, broj pregleda: 149 )

Preuzimanje citata:

BibTeX format
@article{article,
  author  = {D. Borovčanin, N. Kilibarda, M. Milošević and M. Knežević}, 
  title   = { Evaluation of Hotel Employees’ Satisfaction Using Ugc (User Generated Content)},
  journal = {International Scientific Conference on Information Technology and Data Related Research},
  year    = 2020,
  pages   = {134-138},
  doi     = {10.15308/Sinteza-2020-134-138}
}
RefWorks Tagged format
RT Conference Proceedings
A1 Dušan Borovčanin
A1 Nataša Kilibarda
A1 Miloš Milošević
A1 Miroslav Knežević
T1  Evaluation of Hotel Employees’ Satisfaction Using Ugc (User Generated Content)
AD Univerzitet Singidunum, Beograd, Beograd, Srbija
YR 2020
NO doi: 10.15308/Sinteza-2020-134-138
Unapred formatirani prikaz citata
D. Borovčanin, N. Kilibarda, M. Milošević and M. Knežević, Evaluation of Hotel Employees’ Satisfaction Using Ugc (User Generated Content), Univerzitet Singidunum, Beograd, 2020, doi:10.15308/Sinteza-2020-134-138