The Impact of Information Technologies Development on Tourism Industry

Tourism has been a significant part of many people’s lives for centuries. From the first trips, the first organized tours, and the development of the scientific concept of tourism, the importance of the tourism industry has stood out. The industry is rapidly changing, and keeping up with all the latest information and innovations is necessary. The highest impact on tourism changes has been brought by technological development. Hence, the subject of this paper is to determine significant moments of change in tourism influenced by new technological achievements, with special emphasis on the artificial intelligence development. The research is based on the secondary data analysis of various academic publications related to information technology usage in tourism. Research results indicate that technological changes have affected both offer and demand. Information is more available, and nowadays, it is easier to travel than ever before. On the other hand, demand influences constant changes in tourist offers. If the tourism industry does not listen to tourists’ needs, many problems can arise. With this in mind, it is necessary to observe all changes in the market to ensure sustainability.