Employee Satisfaction in the Hotel Industry as a Prerequisite for Creating a Hotel’s Competitive Advantage and Its Impact on Destination Competitiveness

Analysis of the quality of work of each organization also includes the study of employee satisfaction. This will be successfully realized, however, only when there is feedback as well as the management’s willingness to recognize the importance of the employees and their motivation for performing tasks well. Without employees’ motivation for work, it is impossible to expect complete organizations to function in the best way. In order to achieve a competitive advantage, it is necessary to properly analyze the factors that affect employee satisfaction. The primary part of the responsibility lies with the manager who performed the staffing; it is one of the key stages in the process of good functioning of the hotel organization. What is crucial in improving factors related to human resources after proper staffing, is to motivate employees in order to create an atmosphere in which they can contribute to the provision of better and higher quality service, and thus the hotel can achieve a competitive advantage. The aim of the document is to define and analyze employee satisfaction as a prerequisite for creating a competitive advantage and to indicate the factors influencing this process. Improving awareness of how important employee satisfaction is in a hotel organization brings multiple benefits to everyone, and most of all to the hotel organization. In this paper, care was taken to cite a lot of different concepts and definitions by different scientists and academic experts, which resulted in the merging of all relevant definitions and the views of different scientists and experts in the field of tourism and hotel industry.