Service orientation as a basis for quality services and competitiveness in hotel industry

Izdanje: SITCON 2016 - Singidunum International Tourism Conference

DOI: 10.15308/Sitcon-2016-199-202

Oblast: Tourism

Stranice: 199-202

Apstrakt:
Employee service orientation can impact the company’s reputation for customer
service, and affect its success in the hospitality market. Due to the great role
that service orientation plays in gaining a competitive advantage, this research
shall attempt to examine the level of service orientation through the following
three factors: Focus on guests, Organizational support and Work under pressure
among employees in the hotels in Novi Sad. The findings indicate that there are
statistically significant differences in relation to the employee gender. Additionally,
positive correlation was observed among the given factors.
Ključne reči: service orientation, employee, hotel industry, competitiveness
Priložene datoteke:
  • 199-202 ( veličina: 396,4 KB, broj pregleda: 1689 )

Preuzimanje citata:

BibTeX format
@article{article,
  author  = {M. Ivkov, I. Blešić, S. Božić and L. Đeri}, 
  title   = {Service orientation as a basis for quality services and competitiveness in hotel industry},
  journal = {SITCON 2016 - Singidunum International Tourism Conference},
  year    = 2016,
  pages   = {199-202},
  doi     = {10.15308/Sitcon-2016-199-202}
}
RefWorks Tagged format
RT Conference Proceedings
A1 Milan Ivkov
A1 Ivana Blešić
A1 Sanja Božić
A1 Lukrecija Đeri
T1 Service orientation as a basis for quality services and competitiveness in hotel industry
AD Univerzitet Singidunum, Beograd, Beograd, Srbija
YR 2016
NO doi: 10.15308/Sitcon-2016-199-202
Unapred formatirani prikaz citata
M. Ivkov, I. Blešić, S. Božić and L. Đeri, Service orientation as a basis for quality services and competitiveness in hotel industry, Univerzitet Singidunum, Beograd, 2016, doi:10.15308/Sitcon-2016-199-202