Human resources as a factor of competitiveness and quality in the hospitality industry

Izdanje: SITCON 2016 - Singidunum International Tourism Conference

DOI: 10.15308/Sitcon-2016-143-149

Oblast: Tourism

Stranice: 143-149

Apstrakt:
Large and successful companies are aware of the importance of the human
factor. Unfortunately, there are those much smaller ones and not so successful,
where profit is the only vision, mission and goal. Many did not think and
still do not think about the ways that will provide them benefits, and misuse
of one’s knowledge and skills has never been valued, nor it will be. The loss
of employee loyalty is the result of non-compliance with the employee individuality,
their wishes and needs, which is particularly prominent in the
services sector. This paper deals with human resources and their function in
the hotel industry of Montenegro. The aim of the paper is to highlight the
importance of human resources for tourism development of Montenegro,
the importance of investing in this type of capital in order to ensure quality
and destination competitiveness. The model of individual performance was
used herein, which was adapted and amended with the aim to be used in the
analysis of effectiveness and competitiveness of hotel companies.
Ključne reči: human resources, destination competitiveness, tourism, hospitality
Priložene datoteke:
  • 143-149 ( veličina: 566,53 KB, broj pregleda: 1654 )

Preuzimanje citata:

BibTeX format
@article{article,
  author  = {I. Bulatović, S. Đurašević and A. Stranjančević}, 
  title   = {Human resources as a factor of competitiveness and quality in the hospitality industry},
  journal = {SITCON 2016 - Singidunum International Tourism Conference},
  year    = 2016,
  pages   = {143-149},
  doi     = {10.15308/Sitcon-2016-143-149}
}
RefWorks Tagged format
RT Conference Proceedings
A1 Iva Bulatović
A1 Silvana Đurašević
A1 Ana Stranjančević
T1 Human resources as a factor of competitiveness and quality in the hospitality industry
AD Univerzitet Singidunum, Beograd, Beograd, Srbija
YR 2016
NO doi: 10.15308/Sitcon-2016-143-149
Unapred formatirani prikaz citata
I. Bulatović, S. Đurašević and A. Stranjančević, Human resources as a factor of competitiveness and quality in the hospitality industry, Univerzitet Singidunum, Beograd, 2016, doi:10.15308/Sitcon-2016-143-149