Human resources as a factor of competitiveness and quality in the hospitality industry
Human resources as a factor of competitiveness and quality in the hospitality industry
Autori:
Izdanje: SITCON 2016 - Singidunum International Tourism Conference
DOI: 10.15308/Sitcon-2016-143-149
Oblast: Tourism
Stranice: 143-149
Apstrakt:
Large and successful companies are aware of the importance of the human
factor. Unfortunately, there are those much smaller ones and not so successful,
where profit is the only vision, mission and goal. Many did not think and
still do not think about the ways that will provide them benefits, and misuse
of one’s knowledge and skills has never been valued, nor it will be. The loss
of employee loyalty is the result of non-compliance with the employee individuality,
their wishes and needs, which is particularly prominent in the
services sector. This paper deals with human resources and their function in
the hotel industry of Montenegro. The aim of the paper is to highlight the
importance of human resources for tourism development of Montenegro,
the importance of investing in this type of capital in order to ensure quality
and destination competitiveness. The model of individual performance was
used herein, which was adapted and amended with the aim to be used in the
analysis of effectiveness and competitiveness of hotel companies.
factor. Unfortunately, there are those much smaller ones and not so successful,
where profit is the only vision, mission and goal. Many did not think and
still do not think about the ways that will provide them benefits, and misuse
of one’s knowledge and skills has never been valued, nor it will be. The loss
of employee loyalty is the result of non-compliance with the employee individuality,
their wishes and needs, which is particularly prominent in the
services sector. This paper deals with human resources and their function in
the hotel industry of Montenegro. The aim of the paper is to highlight the
importance of human resources for tourism development of Montenegro,
the importance of investing in this type of capital in order to ensure quality
and destination competitiveness. The model of individual performance was
used herein, which was adapted and amended with the aim to be used in the
analysis of effectiveness and competitiveness of hotel companies.
Ključne reči: human resources, destination competitiveness, tourism, hospitality
Priložene datoteke:
- 143-149 ( veličina: 566,53 KB, broj pregleda: 1554 )
Kategorije objave:
Radovi na konferenciji SITCON 2016, Beograd, Serbija
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BibTeX format
@article{article,
author = {I. Bulatović, S. Đurašević and A. Stranjančević},
title = {Human resources as a factor of competitiveness and quality in the hospitality industry},
journal = {SITCON 2016 - Singidunum International Tourism Conference},
year = 2016,
pages = {143-149},
doi = {10.15308/Sitcon-2016-143-149}
}
RT Conference Proceedings A1 Iva Bulatović A1 Silvana Đurašević A1 Ana Stranjančević T1 Human resources as a factor of competitiveness and quality in the hospitality industry AD Univerzitet Singidunum, Beograd, Beograd, Srbija YR 2016 NO doi: 10.15308/Sitcon-2016-143-149
I. Bulatović, S. Đurašević and A. Stranjančević, Human resources as a factor of competitiveness and quality in the hospitality industry, Univerzitet Singidunum, Beograd, 2016, doi:10.15308/Sitcon-2016-143-149