Visa application in travel agencies on behalf of the client

Being a tourist agent in Serbia requires having many special skills and knowledge
such as planning and selling transportation, determining destination and
travel dates, costs, planning and arranging itineraries, selling tour packages
and assisting in resolving travel problems for travel agency’s customers. An
average travel agent needs to know how to apply for tourist visas to countries
such as the USA, the UK, Canada or Australia, study or work permit on behalf
of agency’s clients and customers. Someone may think that this is an easy thing
to do, but it actually isn’t. This process very often requires that one needs
to understand special terminology used in the instruction guides provided
by the consular departments of these countries. A good travel agent is supposed
to have a very good knowledge of the English language and to be able
to understand and use it for specific purposes (ELSP) terminology related to
tourism, economics, and very often knowing legal rules and procedures of a
certain country is mandatory. This survey is based on a simple questionnaire,
which is briefly illustrated in this paper. It explores various aspects linked to
the learning of specific terminology in English, especially terms relevant to
tourism terminology and visa application concept. We divided this survey
into three main sections: essential information about knowledge that one
travel agent needs to possess; we asked customers if they trust travel agents
when applying for visas; we analyzed some important issues associated with
the above-mentioned countries and their visa requirements. Since the process
of collecting documents and understanding relevant terminology is rather
complex, the authors believe that hiring a travel agent is the best solution.