THE USE OF SELECTION METHODS IN HOSPITALITY

Considering the fact that human capital is one of the major sources of competitive advantage of each and every organization, it is of vital importance to determine the extent to which selection methods are effective in enabling pool of quality staff. The main aim is to match job requirements with the applicants’ competences and qualifications and enable subsequent retention of the best candidates. The purpose of this work is to review the employee selection methods during the hiring process and investigate possible differences between hotels of different ratings. The survey was carried out in a number of three, four- and five-star hotels in Belgrade city region using both qualitative and quantitative questions as well as the interviews with the human resources professionals. The rationale behind research was to compare selection methods utilized by different hotel rating categories and investigate their effectiveness in terms of employee placement, regarding both managerial and non-managerial positions.