Total Quality Management and Change Management in Public Organizations

Moustakis, Vassilis

Total Quality Management and Change Management in Public Organizations

Autori: Konstantinos Karyotakis, Vassilis Moustakis

Izdanje: Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide

DOI: 10.15308/sinteza-2014-38-42

Link: https://doi.org/10.15308/sinteza-2014-38-42

Apstrakt:

This article provides a review of Total Quality Management (TQM) and Change Management in Public Sector. It highlights the special role of TQM in the Public Sector, the concept of Quality in Public Sector Services and the role that E-Government can play. It concludes by integrating all concepts discussed with the factors, which shape change.

Ključne reči: Change Management, E-Government, Public Administration Reform, Public Management, Public Organizations, TQM

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BibTeX format

@article{article,
  author  = {K. Karyotakis and V. Moustakis}, 
  title   = {Total Quality Management and Change Management in Public Organizations},
  journal = {Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide},
  year    = 2014,
  doi     = {10.15308/sinteza-2014-38-42}
}

RefWorks Tagged format

RT Conference Proceedings
A1 Konstantinos Karyotakis
A1 Vassilis Moustakis
T1 Total Quality Management and Change Management in Public Organizations
AD Međunarodna naučna konferencija Sinteza, Beograd, Srbija
YR 2014
NO doi: 10.15308/sinteza-2014-38-42

Unapred formatirani prikaz citata

K. Karyotakis and V. Moustakis, Total Quality Management and Change Management in Public Organizations, Međunarodna naučna konferencija Sinteza, 2014, doi:10.15308/sinteza-2014-38-42